Support

Do you need support for your open geospatial software? We are here to help!

We have worked with FOSS4G since 2012. During this time, we’ve answered more than 1800 questions from our support service customers. Our support service includes all common open source geospatial software. These include e.g. QGIS, PostGIS, GeoServer, Mapproxy, Mergin Maps, QField as well as open data sources and the GDAL library. We help your organization with geospatial processes, whether it’s finding a lost QGIS tool or getting your crashed GeoServer back up.

How does Gispo support work?

Using the support service is easy. Choose a support package that best suits your needs. As a support service customer, you can send us your questions by e-mail at support@gispo.fi. Our team is on duty every weekday from 9 am to 5 pm (GMT +2) and will answer you within 8 hours. Your question will not be answered by a chatbot, but by one of our GIS artisans, who will guide you step by step. If necessary, you can also book a remote meeting with us and we can look at your problem together.

The support service agreement is continuous. Depending on the package, the support service includes a certain amount of expert work, which is used to solve the customer’s problems. By default, a maximum of 2 hours is used to answer one question, and exceeding this time is always agreed separately. By default, the Support service covers the entire organization, but the support service can also be ordered for a specific team.

Online support clinic

If you need our help with a critical problem or only for a short time, you can order an online support clinic. The online support clinic is suitable for urgent spatial data problems that require professional help. The clinic can also be requested to streamline processes related to a specific work task or material.

Online support is, for example, a 1-2 hour remote workshop on the topic or question the customer wants, where Gispo’s GIS expert gives advice and instructions on how to do the work. Support can also be provided by e-mail.

The online support clinic can be purchased without a separate support service contract. The price of the online support clinic is determined by its duration at €300 (+VAT) / hour.

Support service included in training

Gispo trainings include a trial period of the support service. The support service is personal and only applies to those who participated in the trainings. The duration of the support service period is 2 months, and the number of support service hours included in it is determined by the duration of the training. The support service period is not included in the Get to know location information course.